Customer Services Apprenticeship Level 3
Code 263
The apprenticeship route offers additional units covering a Knowledge-based element (Technical Certificate), Transferrable Skills element (Key Skills) and a Competency based element (NVQ) which assesses your ability to use the skills
Transferable Skills – Key Skills in:
- Application of Number - Level 2
- Communication - Level 2
Knowledge Based Element - Customer Service Technical Certificate selected from one of the following:
- City & Guilds Level 3 Certificate in Customer Service (QCF) 500/6206/2 or the
- Edexcel BTEC Level 3 Certificate in Customer Service (QCF) 501/0443/3
Competence Based Element – National Vocational Certificate to assess competency in either:
- City & Guilds Level 3 NVQ Diploma in Customer Service (QCF) 500/8818/X
- EDEXCEL Level 3 NVQ Diploma in Customer Service (QCF) 500/9505/5
AWARDING BODY
INVESTMENT
Call us today to find out about skills funding opportunities that may exist for your organisation.
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To find out more about this programme including minimum numbers, our flexible delivery methods and whether you are entitled to any financial support please contact Vivienne Compton direct on 0845 1306461 or email viv.compton@tracktraining.co.uk